We take great pride in creating a smooth project journey.
We believe that the process of any work is just as important as the end result. It’s important to us that our customers enjoy the experience of working with us, whilst receiving a fantastic end product at the end of the journey. From your initial enquiry with us we will be on hand to guide you through the solid surface worktop process.
Our office team will provide you with an initial quote from a drawing or description that you send across to us. Our estimators will provide options and advice such as colour, sink, features and lead times.
If you are happy with the quote and would like to place an order with us we will arrange a site visit for you. One of our surveyors will visit you to go through your project in detail and take accurate templates.
Once we have taken the templates and finalised the specification our factory teams will start fabrication on your project. For the majority of projects our turnaround time is two weeks from template to installation.
When your project is ready our experienced fitters will again visit you on a date and time that is convenient for you. Here they will precisely install your surfaces and have you sign them off only when you are entirely happy.
After completion of your project you will receive an invoice from us which needs to be kept safe. This acts as part of your solid surface warranty and matches our records so that you can make a warranty claim if ever required.
Even when your surfaces have been installed we will always be on hand to offer aftercare advice. You will receive a care kit with every worktop order which contains details on how to look after your surfaces. All our products can be repaired and refurbished which is a service we also offer.